It's Not About the Coffee

It's Not About the Coffee: Lessons on Putting People First from a Life at Starbucks

I'm not a heavy Starbucks drinker, but I think practically everyone I know is. There seem to be a lot of books about Starbucks, but this particular one hit the spot for me and scored as a Venti.

I enjoyed Howard Behar's wisdom, and particularly this quote he had collected and placed on his wall, "If there was no praise or criticism in the world, then who would you be?" It felt very much like the one thing to remember for me.